Payments

GENERAL INFORMATION

Products purchased on www.arcadistribution.com will be delivered throughout Italy within 24/48 working hours (Sicily, Sardinia, and Calabria within 48/72 working hours) from receipt and payment of the order. International delivery is also available; please contact us in advance at sales@arcacompany.it to verify availability, timing, and costs.
Arca Distribution has chosen BRT as its logistics partner.
To receive the products quickly and conveniently and to avoid your shipment being held in storage, we recommend providing the address where you spend most of your day (e.g., your workplace address) or where there is a trusted person who can receive your package. Additionally, for accurate and in time delivery we recommend providing your mobile phone number.
We inform our customers that orders received and paid for by 12:30 PM will be processed and shipped the same day (excluding Saturdays, Sundays, and holidays). For orders received and paid for after 12:30 PM, processing and shipping will be guaranteed by the next business day.
The delivery times mentioned above are to be considered indicative. Arca Distribution does not provide a guarantee regarding delivery times as they may change due to variables beyond our control (e.g., strikes, weather events, special holidays, etc.). Therefore, if these times are not guaranteed, the customer cannot claim for compensation.

SHIPPING COSTS

For private customers, shipping costs within Italy are free for orders of €69.00 (VAT included) or above. For orders below €69.00 (VAT included), shipping costs within Italy are in the amount of €5.00. For salons and companies, shipping costs within Italy are free for orders of €350.00 (VAT excluded) or above. For orders below €350.00 (VAT excluded), shipping costs within Italy are in the amount of €15.00 (VAT excluded). For deliveries outside Italy, the cost will depend on the destination of the goods.